Terms of Service

These Terms of Service ("Terms") are a binding agreement between CampGrid LLC ("CampGrid," "we," "us," or "our") and the business or other legal entity that uses the Service ("Customer," "you," or "your"). They govern CampGrid's websites, owner accounts, public booking pages, embeds, reservation tools, and related services (the "Service").

By creating an account, accepting these Terms, or using the Service, you agree to them. You represent that you are at least 18 years old and have authority to bind the Customer. If you do not agree, do not use the Service.

CampGrid provides cloud-based reservation and property-management software for campgrounds, RV parks, glamping businesses, and other outdoor-hospitality operators. Features may include owner and staff accounts, public booking pages, inventory and availability, guest and reservation records, reports, communications, connected payments, calendar feeds, waivers, file uploads, and an AI assistant.

CampGrid provides technology only. CampGrid is not a campground operator, lodging provider, travel seller, insurer, legal adviser, tax adviser, or party to any stay, booking, or other transaction between a Customer and a guest.

You must provide accurate account and business information, keep credentials secure, and promptly update information that changes. You are responsible for activity under your account and for each owner, manager, employee, contractor, or other person you invite to your organization.

You may grant access only to people authorized to act for your business. You must promptly remove access that is no longer needed and notify us at the contact address below if you suspect unauthorized access. Accounts and access rights may not be sold, transferred, or shared outside your organization without our written permission.

You operate and control your campground. You, not CampGrid, are responsible for your listings, availability, rates, taxes, fees, deposit rules, cancellation and refund policies, guest communications, accommodations, accessibility, house rules, permits, insurance, and compliance with laws that apply to your business and campground.

You are also responsible for the accuracy of information entered into the Service, decisions made from that information, and resolving guest questions, accommodation requests, complaints, refunds, payment disputes, and chargebacks. You must give guests all disclosures, policies, and notices required for their bookings.

• Use lawful, accurate rates, tax settings, fees, policies, and property content.
• Obtain all rights, notices, consents, and other legal bases needed to submit and use guest, staff, reservation, waiver, and uploaded-file data.
• Review booking, payment, tax, waiver, and availability records instead of treating the Service as legal, tax, accounting, or safety advice.
• Keep your own business records to the extent required by law or reasonably needed to operate your property.

When a Customer enables public booking, CampGrid may collect reservation information and show prices and policies configured by that Customer. The Customer decides whether to accept a reservation and remains responsible for fulfilling it.

Guest payments are processed through the Customer's connected Stripe account. The Customer is the merchant of record for guest transactions and is responsible for charges, refunds, disputes, chargebacks, taxes, receipts, and compliance with Stripe's terms. CampGrid may receive payment status, transaction identifiers, and related metadata needed to operate the Service, but does not intentionally store full payment-card numbers or card security codes.

Payment services and other integrations are supplied by third parties under their own terms. CampGrid does not control a third party's approval, availability, holds, reserves, payout timing, or other decisions.

AI Onboarding is free with a required monthly AI plan: Starter $49 with 2,000 credits, Growth $99 with 5,000 credits, Pro $199 with 10,000 credits, or Resort $349 with 20,000 credits. All plans include unlimited sites and the core product for one campground account. The first monthly payment is collected before campground configuration begins. Subscriptions renew monthly until canceled. Applicable taxes are shown before payment.

You authorize CampGrid and Stripe to charge your saved payment method $1 per completed reservation, billed monthly in arrears. A completed reservation is a genuine stay checked out or past its departure date. Each reservation is counted once, not per night, installment or guest. Cancellations, no-shows, test records and historical imports are excluded. Owner-entered reservations are included. Mark no-shows promptly using a No-show reservation tag. Corrections receive a traceable account credit; refunding a genuinely completed stay does not automatically erase its software fee. CampGrid does not take a percentage of booking revenue. Guest payment processing fees remain separate.

AI Onboarding includes preparing and applying your reviewed initial campground configuration, with resumptions and initial corrections, using a separate included AI budget. You must review rates, taxes, policies, inventory and guest information before applying the setup and publishing. Identity verification, complex migrations and missing information can extend setup time. Initial setup does not publish your campground automatically. If a CampGrid product failure prevents delivery of a usable setup, contact support for a refund of onboarding and the first subscription payment and cancellation of future renewal.

AI credits measure modeled provider usage, not a fixed number of tasks or messages. Credits reset with each paid monthly billing period, do not roll over, have no cash value and cannot be transferred. No automatic AI overage charges apply. After credits are exhausted, upgrade explicitly or wait for renewal; ordinary campground controls remain available under an active subscription. Upgrades require confirmation of a prorated charge and grant a prorated increase in credits after payment. Downgrades begin at renewal. Used credits are retained through plan changes.

Cancel from Plan & billing to stop renewal at the end of the paid period. Outstanding reservation fees remain due. Payments are not otherwise automatically refunded for partial periods, unused credits, downtime caused by your missing information, or account inactivity, except where required by law or expressly agreed. Failed payments can limit AI, configuration and new guest bookings. We may change future renewal prices after reasonable advance notice.

As between you and CampGrid, you retain your rights in the property content, guest and reservation information, waiver language and records, files, maps, logos, and other material you or your users submit to the Service (together, "Customer Data").

You grant CampGrid a nonexclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Data only as reasonably needed to provide, secure, support, maintain, and improve the Service, comply with law, and enforce these Terms. This license lasts while the Customer Data is held for those purposes. It does not give CampGrid the right to sell Customer Data or use it in third-party advertising.

You represent that you have the rights and legal basis required for Customer Data and our processing of it under these Terms and the Privacy Policy. Do not submit Social Security numbers, government identification numbers, medical records, full payment-card credentials, biometric identifiers, or other highly sensitive information unless a CampGrid feature expressly requests it and you are legally permitted to do so.

For personal information CampGrid collects for its own account administration, billing, security, support, and business operations, CampGrid determines the purposes described in the Privacy Policy. For guest, reservation, stay, and waiver information processed for a Customer, the Customer determines why and how the information is used, and CampGrid acts as the Customer's service provider or processor.

You will provide legally required privacy notices, respond to guest privacy requests, and give CampGrid lawful instructions. CampGrid will process Customer Data under those instructions, these Terms, and the Privacy Policy; use reasonable safeguards; notify you of a confirmed security incident affecting your Customer Data as required by applicable law; and provide reasonable assistance with legally required privacy requests. If the parties need a separate data-processing addendum for applicable law, contact us before submitting regulated data.

CampGrid's AI assistant may use your prompt, relevant conversation history, saved operating knowledge, and selected live Customer Data to answer questions and prepare supported operational actions. CampGrid sends the content reasonably needed for a request to OpenAI as an AI service provider. Additional details about the information involved, provider processing, and retention appear in the Privacy Policy.

AI-generated responses and proposed actions may be inaccurate, incomplete, outdated, or unsuitable for your circumstances. They are not legal, tax, accounting, safety, accessibility, emergency, or other professional advice. You must review the underlying records and each proposal before relying on it, communicating it to a guest, or approving a change.

The current assistant may read authorized campground information, but it does not execute a supported operational change merely because it generated a proposal. CampGrid displays the proposed action for review, and an authorized user must expressly approve it before CampGrid attempts the change. Approval is your instruction to perform the displayed action. You remain responsible for checking the result, correcting errors, and using appropriate human judgment. CampGrid may reject or limit an AI request or action for security, safety, legal, technical, or usage-limit reasons.

The Service may help a Customer present waiver language and collect acknowledgements, typed signatures, participant details, timestamps, IP addresses, user agents, or uploaded files. The Customer alone selects and supplies its waiver language and decides when and how to use those records.

CampGrid does not promise that a waiver, electronic signature, disclosure, or record will be valid or enforceable for a particular property, activity, person, or jurisdiction. You are responsible for obtaining any legal review you consider necessary and for keeping additional records when appropriate.

You may use the Service only for lawful business purposes and in accordance with these Terms.

• Do not break the law, mislead guests, impersonate another person, infringe intellectual-property or privacy rights, or submit content you do not have a right to use.
• Do not upload malware, probe or bypass security, interfere with the Service, overload it, scrape it in a manner we have not authorized, or access another Customer's data or account.
• Do not use the Service for spam, unlawful marketing, discrimination, fraud, regulated activities the Service is not designed to support, or collection of unnecessary sensitive information.
• Do not use an AI feature to make unlawful, discriminatory, deceptive, unsafe, or high-impact decisions, or to generate or send content you have not reviewed when a reasonable person would review it.
• Do not reverse engineer, copy, resell, sublicense, or provide the Service as a service bureau except to the extent a restriction is prohibited by law or we authorize it in writing.

The Service depends on or may link to third-party products, including AI, payment, hosting, storage, email, monitoring, and calendar services. Your use of a third-party product may be governed by its terms and privacy policy. CampGrid is not responsible for third-party products, content, decisions, changes, outages, or data handling, but we remain responsible for our own obligations under these Terms and applicable law.

CampGrid and its licensors own the Service, software, designs, documentation, branding, and related intellectual property, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable, revocable right to use the Service for your internal business operations during your subscription or authorized preview period.

If you provide suggestions or feedback, you grant CampGrid a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly as its source without permission.

We may maintain, update, add, change, or discontinue features as the product evolves. We aim to keep the Service available and to give reasonable notice of a material reduction when practical, but we do not promise uninterrupted operation, a particular uptime level, error-free results, or compatibility with every device or third-party service.

Support is provided on a reasonable-efforts, email-first basis through support@campgrid.co. No 24/7, telephone, response-time, or resolution-time commitment applies unless a separate written agreement expressly provides one.

You may stop using the Service and cancel a paid subscription as described above. We may suspend or terminate access if you materially breach these Terms, fail to pay, create a security or legal risk, misuse the Service, or if continued service is prohibited by law or a critical provider. When reasonable, we will give notice and an opportunity to cure before termination.

Before access ends, you should request or download any records you need using available product features. You may contact support to ask about an available export, but CampGrid does not promise that every data type will be exportable or available in a particular format. After termination, we may retain or delete data as described in the Privacy Policy and as required for legal, security, payment, dispute, and legitimate business-record purposes.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." CAMPGRID LLC DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

CAMPGRID DOES NOT WARRANT ANY AI-GENERATED OUTPUT OR ANY PROPERTY, GUEST, BOOKING, PAYMENT, TAX, WAIVER, CALENDAR FEED, INTEGRATION, OR BUSINESS OUTCOME. NO INFORMATION FROM CAMPGRID CREATES A WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, CAMPGRID LLC AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT THE CUSTOMER PAID TO CAMPGRID LLC FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits apply regardless of the form of action and do not exclude liability that applicable law does not allow the parties to exclude or limit.

You will defend, indemnify, and hold harmless CampGrid LLC and its owners, employees, contractors, and suppliers from third-party claims, damages, judgments, losses, liabilities, penalties, costs, and reasonable legal fees arising from your campground or operations; Customer Data; rates, taxes, refunds, waivers, accommodations, or guest disputes; your breach of these Terms; or your violation of law or another person's rights.

We will promptly notify you of a covered claim, allow you to control its defense and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by or imposes non-monetary obligations on an indemnified party without that party's written consent.

These Terms are governed by the laws of South Carolina, without regard to conflict-of-law principles. Unless applicable law requires another forum, the parties consent to exclusive jurisdiction and venue in the South Carolina state courts located in Beaufort County and the federal courts with jurisdiction over Beaufort County.

Before filing a lawsuit, each party will give the other written notice describing the dispute and allow at least 30 days for a good-faith attempt to resolve it, unless immediate relief is reasonably needed to prevent harm or preserve legal rights.

We may update these Terms to reflect changes in the Service, law, risk, or business practices. We will post the updated Terms and change the effective date. For a material change, we will take reasonable steps to notify account holders or require acceptance in the Service. Continued use after the update becomes effective constitutes acceptance, except where law requires another form of consent.

You may send legal notices to the email and postal address below. We may send notices to the account email, display them in the Service, or post them on the website. You are responsible for keeping your account email current.

These Terms, the Privacy Policy, and any applicable checkout disclosures or written order form are the entire agreement about the Service and supersede prior discussions on that subject. If an order form conflicts with these Terms, the order form controls only for that order. A failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective.

You may not assign these Terms without our written consent, except with a merger or sale of substantially all relevant assets after written notice. We may assign them in connection with a reorganization, merger, acquisition, sale of assets, or by operation of law. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.